Ashavmedh Singh

On the first weekend of every month, Aman opened his banking app and promised himself he would save properly this time. He wanted an emergency fund, better financial security for his family, and enough savings for his daughter’s school admission next year.

If you use digital payments every day, you already know how fast India is moving toward a cashless life. But there is one small detail that still confuses many people: what is a UPI ID, and why do apps keep asking for it...

Have you ever noticed how UPI apps never ask for your bank account number? When you set up your UPI, all you are asked for is to create something that looks like an email address, and you are all set.

You probably use online payments so often now that it feels almost automatic. A UPI address is one of the reasons that experience feels so smooth. It works as your personal digital payment identity and lets you send or receive money in seconds.

Imagine you have savings in two banks. One for salary, another for side income. Wouldn’t it be handy if you could manage both using the same UPI setup? Good news: many UPI apps today let you link multiple bank accounts under a single mobile number. That means smoother money flow and easier fund management.

Ever found yourself stuck while doing a UPI payment due to a low account balance?

Aman, a salaried professional living in Indore, was suddenly required to pay ₹1.5 lakh for his father’s treatment. He did not wish to mortgage his vehicle or property to raise funds, so he applied for a small personal loan without collateral.

Have you ever found yourself juggling multiple expenses at once? For instance, a sudden medical bill pops up right when you were already budgeting for a big home renovation project.

The following scenarios are something you must have experienced or can definitely relate to. The first: you place an order on Zomato or Swiggy, you select UPI to pay, and enter your PIN. The money gets deducted for you, but does not get registered on the app.  

Or, you want to send money to a friend or a family member, but end up sending it to someone else entirely. In both scenarios, the most common reaction anyone has is, "What now?", followed by, "Will I or how can I get my money back?"

This post will answer both questions for you. It will walk you through how to raise and check the UPI complaint's status without having to run from pillar to post.