
Understanding the difference between a credit freeze and lock is essential to protect your credit report and prevent unauthorised access to your credit history. A credit freeze may block access to your credit history, making it harder for new credit accounts to be opened in your name. You need to contact each credit bureau individually to place or lift a credit freeze. Credit lock services let you lock and unlock your credit profile more easily, often online. Both options help monitor your credit history and control who can see your credit report, keeping your credit account safe.
A credit freeze blocks access to your credit report, preventing new credit accounts from being opened without your permission. Legally protected and free, it requires contacting each of the three major credit bureaus (TransUnion CIBIL, Experian, and Equifax) individually to place or lift a freeze. You can apply online, by phone, or by mail.
A credit lock restricts access to your credit report, similar to a freeze, but is usually offered through credit lock services that include features like app control, alerts, and instant lock and unlock options. Unlike a credit freeze, credit locks may incur a fee depending on the credit bureau, while freezes are generally free. You can activate and deactivate it online or via an app anytime.
| Feature | Credit Freeze | Credit Lock |
| Access | Must contact each credit reporting agency to place a credit freeze or lift the freeze | Instant access; can lock and unlock your credit via app or website |
| Fees | Free service | Paid service through credit lock services |
| When to Use | If you suspect your credit account is at risk or unauthorised access to your credit account | As a preventive measure to safeguard your credit report and personal data |
| Locking/Unlocking | Activation within 24 hours via bureau request; deactivation may take time | Instant activation and deactivation with password or PIN |
| Protection | PIN or password managed by the bureau | Username and password through the app or website |
| Application Process | More complex; bureau approval required | Simple and fast via app or online |
The security mechanism of a credit lock is similar to that of a credit freeze, both of which limit access to your credit report. This ensures unauthorised access to your credit report is blocked. However, it also means that even legitimate access, such as for lenders checking your credit account for new credit applications, is restricted. When you choose a credit freeze or credit lock, lenders cannot view your credit report or credit score to determine eligibility for new credit accounts or loans.
The key difference is that a credit lock allows instant activation and deactivation, unlike a credit freeze, which can take time to activate or deactivate. For those who frequently apply for new loans or credit, credit lock services can be convenient, although they are typically paid services.
Protecting your credit profile starts with knowing when to use a credit freeze or credit lock, depending on your risk and access needs.
Even when you freeze or lock your credit, certain parties can still access your credit report:
Remember, both a credit freeze and a credit lock block illegal access, helping protect your credit and prevent unauthorised access to your credit history.
Freezing or unfreezing is a key step to protect your credit report from fraud while maintaining access when needed.
How to Freeze Your Credit Report: Contact the three major credit bureaus, Equifax, Experian, and TransUnion CIBIL, online, by phone, or by mail to place a credit freeze. This prevents unauthorised access to your credit and stops new credit accounts from being opened in your name.
How to Unfreeze Your Credit Report: You can unfreeze your credit temporarily or permanently by submitting a request to the same bureaus. Lenders can then access your credit report for new credit applications or loans. Keep your PIN or password for quick activation and deactivation.
A credit lock helps protect your credit by restricting access to your credit report, similar to a credit freeze, but with more flexibility.
Note: Keep your username and password handy for quick activation and deactivation.
Both a credit freeze and a credit lock help protect your credit and prevent unauthorised access to your credit. A credit freeze is a free, legal option best for suspected identity theft, while a credit lock offers instant activation and deactivation via credit lock services for ongoing monitoring. Choose based on your need for convenience and control when applying for a new credit card or loan.
For more guidance on safeguarding your credit account, visit the blog section on the Hero FinCorp website and read articles about monitoring your credit report and managing credit locks and credit freezes.
A credit freeze offers free, solid protection against identity theft, while a credit lock provides convenient, instant control for ongoing credit monitoring.
No, both tools block access without impacting your credit score or existing credit accounts.
A credit freeze takes up to 24 hours, while a credit lock ensures instant online activation and deactivation.
A credit freeze is free, while a credit lock is a paid service available through the credit bureaus.
Your credit report may be accessed, allowing unauthorised new credit accounts and potentially harming your credit score.
Contact each bureau to lift a credit freeze or unlock your credit profile instantly online or via app.
Yes, the three major credit bureaus offer credit lock services, though features and fees may vary.