Hero Fincorp Ltd. offers Term Loan (“Unsecured Personal Loan”) and Merchant Loans (“Unsecured Short-Term Loan ”) through One97 Communications Limited (One97 or Paytm) on Paytm’s platform. Hero Fincorp Ltd. has onboarded One97 to act as a service partner for certain services which include collection of customers’ / merchants’ data for the purpose of on-boarding/ KYC requirements, customer service, technology service and collection (including collection agencies empanelled by Paytm). However, approval of the above-mentioned term loan/facility is solely at Hero Fincorp Ltd.’s discretion. To know more or apply for the same, please visit the Paytm Consumer (Postpaid/Personal loan) and Merchant (Loan against offline QR code payments) apps.
Please Click Here to know the list of collection agents appointed under "Collection Services" arrangement.
DownloadPlease Click Here to know the list of collection agents terminated under "Collection Services" arrangement.
DownloadAbout Paytm
https://paytm.com/about-usProduct Features
For Whom:
Salaried Individuals
Self Employed Individuals
Purpose:
Wedding / Event
Medical Emergency
Home Renovation
Travel
Business Requirement
Repayment of another loan
Education
Personal Use
Other Key Features:
Collateral free loan facility with EMI feature
Paperless Journey
Easy and automated repayments
10 Days Cooling off Period
Loan amount upto Rs. 5,00,000/-
Disbursement directly to customer’s bank account
Flexible Tenure Options
Easy & Quick disbursement process
Benefits:
Simplified digital documentation
Completely on digital platform real time* approval and disbursement
Unsecured loan facility with daily installment structure
NIL Pre-closure charges if closed within cooling period
Convenient and easy end to end process
Charges:
To know the Schedule of Charges Please Click Here
Additional/Penal Interest - 3% p.m. of overdue EMI (36% p.a. of overdue EMI) pro-rated for the number of days of overdue
- Processing Fee – Upto 6% + 18% GST
- Bounce Charges - Upto Rs. 350
- Foreclosure Charges - Upto 5% of Principal outstanding + GST
How to Apply:
Application through 
App
Customer Care
Any enquiry/clarification/grievances, please contact:
Paytm
Paytm Toll Free No. 0120 4440440
Customer can raise their queries / concerns on the PayTM App
Merchant Cash Advance
24*7 In App Support - https://b.paytm.me/Help_Support
Call Center - 0120-44440440
Personal Loan
Social Media Twitter Handle - @Paytmcare
24*7 In App Support - https://m.paytm.me/paytm_post
Hero Fincorp Ltd
Retail Customer Service App
Most preferred by Retail Customers
1800-102-4145
9:30 AM - 6:30 PM, Monday to Saturday
Customer.Care@HeroFinCorp.com
Grievance Redressal Officers
Hero Fincorp Ltd
Ms. Monica Arora,
Hero FinCorp Ltd.,
A-44, Mohan Co-Operative Industrial Estate, Mathura Road,
New Delhi - 110044
Email: nodal.officer@herofincorp.com
Contact Number: 0124-3633945 (9:30 am to 6:30 pm)
PAYTM (One97 Communication Ltd.)
Mr. Aditya Ranade,
PAYTM (One97 Communication Ltd.),
Skymark One,
Shop No.1, Ground Floor, Tower-D,
Plot No. H-10B, Sector 98, Noida, UP-201301
Email: grievance-redressal_lending@paytm.com
Contact Number: 0120-5083345
Sachet Portal
https://sachet.rbi.org.in/
Data Privacy Policy of HFCL
https://hfcl-website-cms.s3.ap-south-1.amazonaws.com/Data_Privacy_Policy_9a9da59871.pdf
Privacy Policy of Paytm