
Partner Guidelines - Partner

Hero Fincorp Ltd. offers Term Loan (“Unsecured Personal Loan”) through One Mobikwik Systems Limited (Mobikwik) on Mobikwik’s platform as per HFCL policy.
Partnership Overview:
• Digital Lending Application (“DLA”): Mobikwik App owned by One Mobikwik Systems Limited
• Lending Service Provider (“LSP”): One Mobikwik Systems Limited (https://www.mobikwik.com/about)
• Nature of Engagement: Hero FinCorp Ltd. (HFCL) has partnered with One Mobikwik Systems Limited as a Lending Service Provider (LSP) for offering Unsecured Personal Loan via MobikwikApp.
• Nature of Services availed from LSP: Identification of potential Borrowers, customer service, technology service and collection (including collection agencies empanelled by Mobikwik).
Please Click Here to know the list of collection agents appointed under "Collection Services" arrangement.
Please Click Here to know the list of collection agents terminated under "Collection Services" arrangement.
Any enquiry/clarification/grievances, please contact:
Mobikwik Helpline No. 080-69808320 (Monday to Saturday 9:00 am to 8:00 pm)
Customer can raise their queries / concerns on the Mobikwik App
Social Media Twitter Handle - @MobiKwik
24*7 In App Support - Download the app and write your query in the Help Section for quick assistance.
Retail Customer Service App
Most preferred by Retail Customers
1800-102-4145
8:00 AM - 8:00 PM, Monday to Saturday
Customer.Care@HeroFinCorp.com
Hero FinCorp Ltd.,
A-44, Mohan Co-Operative Industrial Estate, Mathura Road,
New Delhi - 110044
Email: nodal.officer@herofincorp.com
Contact Number: 0120 403 5320 (Monday to Friday, and on the last two Saturdays of the month, 10:00 am to 6:00 pm)
Phone: 08069898317
Email - nodal@mobikwik.com
MOBIKWIK (One Mobikwik Systems Ltd.)
Unit No. 102, 1st Floor, Block-B, Pegasus One,
Golf Course Road, Sector-53,
Gurugram, Haryana-122003
India