Hero FinCorp Ltd. hereby discloses the details of its Digital Lending Partner (DLP) associated with the Flipkart platform for two-wheeler loan offerings.

  • Digital Lending App (DLA): Flipkart App

  • Lending Service Provider (LSP): Flipkart Internet Pvt. Ltd https://www.flipkart.com/

  • Nature of Engagement: Hero FinCorp Ltd. (HFCL) has partnered with Flipkart Internet Pvt. Ltd. as a Lending Service Provider (LSP) for offering two-wheeler loans via the Flipkart platform.

For customers purchasing Hero MotoCorp and Non Hero MotoCorp two-wheelers on Flipkart, Flipkart facilitates lead generation and provides a digital interface for initiating loan applications. Hero FinCorp manages the complete loan journey including eligibility checks, underwriting, sanctioning, and disbursement. All lending decisions remain solely under the control of Hero FinCorp. No part of the loan evaluation or approval process is carried out by Flipkart.

  • Loan Decisioning & Disbursement: All loan decisioning, underwriting, and disbursement processes are solely controlled and executed by Hero FinCorp Ltd. No part of the loan decision-making process is influenced or conducted by Flipkart or its representatives.

  • Customer Interaction: While Flipkart provides the front-end interface for loan application initiation, all further communication, documentation, and servicing are managed directly by Hero FinCorp Ltd. or its authorized representatives.

Hero FinCorp ensures full compliance with applicable regulatory guidelines and maintains transparency with its customers at all stages of the digital lending process.

Product Details & charges: To know detailed loan terms, eligibility, interest rates, and schedule of charges, please click here:

Customer Care

For loan-related queries, contact Hero FinCorp Customer Care: 0124-3633945 (10:00 AM to 06:00 PM):

 

Hero Fincorp Ltd

Retail Customer Service App

Most preferred by Retail Customers

1800-102-4145

9:30 AM - 6:30 PM, Monday to Saturday

Customer.Care@HeroFinCorp.com

Grievance Redressal Officers

Hero Fincorp Ltd

Ms. Monica Arora,

Hero FinCorp Ltd.

Address: A-44, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi - 110044

Contact Number: 0124-3633945 (10:00 AM to 06:00 PM)

Email Id: nodal.officer@herofincorp.com 

 

Flipkart Advanz

Mr. Shremanth M,

Designation: Grievance Redressal Officer for Flipkart Advanz

Address: Flipkart Internet Pvt Ltd Block B (Begonia), 8th Floor Embassy Tech Village, Outer Ring Road, Varthur Hobli, Bengaluru East Taluk, Bengaluru District, Karnataka 560103, India

Customer Care Number: 04445614700

Email Id: grievances@flipkartadvanz.com